Warranty
FINX covers every FINX Optical Transparent Film with a 12-month warranty against film quality problems. If the film develops a quality issue within 12 months, we send you replacement film free of charge — you only pay the shipping.
What is covered
Any quality problem with the film itself under normal use, including:
- Peeling, lifting or edges that will not stay down
- Bubbling that appears after a correct installation
- Yellowing, clouding or loss of transparency
- Adhesive failure, or adhesive residue left on the watch when the film is removed
What is not covered
- Damage caused by impact, cuts, sharp objects or accidents
- Normal wear of the film surface, which is exactly what the film is there to absorb
- Marks or damage on the watch itself
- Film that has been removed and re-applied
How to make a claim
- Contact us with your order number and the watch reference.
- Send clear photos of the issue. Daylight and a close-up of the affected area are ideal.
- Once confirmed, we ship replacement film for the affected pieces free of charge. You cover the shipping cost only.
- If you had the film installed at a FINX store, bring the watch in and we will re-apply it for you.
Warranty period
The 12-month period starts on the date of purchase. Keep your order confirmation; it is all we need to verify the claim.
Does the film affect my watch's own warranty?
No. FINX film sits on the outside of the case and bracelet and does not open or modify the watch, so it has no effect on the manufacturer's movement warranty. We recommend removing the film before sending the watch to an official service centre. More detail: does protection film void a Rolex warranty?
Questions
See our FAQ, or get in touch. Our stores are in Bangkok (Central Embassy), Singapore (Far East Plaza) and Shanghai.